Shipping policy
SHIPPING & DELIVERY
WE CURRENTLY SHIP WITHIN THE EU AND TO SELECTED COUNTRIES. AVAILABLE DESTINATIONS AND SHIPPING PRICES ARE SHOWN AT CHECKOUT.
PROCESSING TIME: ORDERS ARE TYPICALLY PROCESSED WITHIN 1–3 BUSINESS DAYS (EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS).
DELIVERY TIME: DELIVERY TIMES ARE ESTIMATES AND TYPICALLY 3–7 BUSINESS DAYS AFTER DISPATCH, DEPENDING ON DESTINATION AND CARRIER PERFORMANCE.
CARRIER: WE GENERALLY SHIP WITH DHL. YOU WILL RECEIVE A DISPATCH CONFIRMATION EMAIL WITH TRACKING INFORMATION ONCE YOUR ORDER HAS BEEN SHIPPED.
CUSTOMS AND DUTIES: IF YOUR ORDER IS SHIPPED TO A DESTINATION WHERE CUSTOMS DUTIES OR IMPORT TAXES APPLY, THESE CHARGES ARE THE CUSTOMER’S RESPONSIBILITY UNLESS STATED OTHERWISE AT CHECKOUT.
IF A SHIPMENT IS DELAYED OR APPEARS LOST, PLEASE CONTACT SUPPORT@FRINDT.CH AND WE WILL HELP YOU INVESTIGATE WITH THE CARRIER.